Here at SERVPRO of Wayne County we often get the question of Why SERVPRO? What is it that SERVPRO can do differently than all the other cleaning and restoration companies out there. The answer to those questions always start the same way, with the list of all the training and certifications held by SERVPRO employees, the systematic process that is used to manage different projects, and the support provided by corporate and the SERVPRO network. While those are all valuable assets, what truly sets SERVPRO of Wayne County apart is the people. Between the office manager, production manager and our production team, they average 15 years of experience just with SERVPRO. This amount of experience provides them with all of the tools and knowledge necessary to handle projects of any type or size. Whether its routine carpet cleaning or a large commercial water loss or fire damage, the crew at SERVPRO Wayne County has the experience to make it "Like it never even happened."
Bio-hazard and Crime Scene cleanup
Due to its uncomfortable nature, trauma scene cleanup is a topic that is rarely considered until something happens.
Once the need is necessary, it is generally accompanied by a high level of emotional distress, which is compounded by the fact that most people have no idea what options they have.
That's where the Trauma Scene and Biohazard experts at SERVPRO of Wayne County come in. SERVPRO of Wayne County has been providing trauma scene cleaning services in Wayne County for almost 18 years. SERVPRO production managers and our production team are highly trained in this area. This training allows them to provide the highest level of technical expertise and professional service.
SERVPRO of Wayne County sincerely hopes that no-one ever has to deal with a trauma scene situation. But, we take pride in knowing that, if the unthinkable happens, we are always here to help.
We are an IICRC Certified Firm-What does that mean?
SERVPRO of Wayne County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must:
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
What is Water Damage Restoration?
Water damage restoration is a professional term used to describe the process of water damage cleaning from the first steps to the last. Water damage restoration can also be known as (1) water remediation, (2) water removal, (3) water extraction, (4) water mitigation, and (5) flood cleanup.
Sound complicated? No need to stress! These terms are used interchangeably most of the time, but it’s good to understand the differences.
Water damage restoration includes the complete process of water cleanup from beginning to end–(removal of water, drying items and structures, and moving restored items back).
1. Water remediation is a term equivalent to water damage restoration. Water remediation includes the complete process of water cleanup, which includes water removal, drying items and structures, and then moving items back in.
2. Water removal describes the act of removing water from the water damaged areas. Professionals use specialized equipment such as truck mounts to remove large amounts of water, commercial grade dehumidifiers, and high-velocity air movers.
3. Water extraction means the same thing as water removal. Professionals use specialized equipment such as truck mounts to remove large amounts of water, commercial grade dehumidifiers, and high-velocity air movers.
4. Water mitigation refers to the process of preventing or reversing damage caused by the amount of water in the building. So water mitigation could be used to describe the water removal and/or the whole water cleaning process.
5. Flood cleanup means water from outside has moved inside. Flood water is considered contaminated and most people will need professional help in removing, sanitizing, and drying the areas which were affected.
After a disaster, precious belongings and critical documents may be damaged. Determining what is possible to salvage is a critical and delicate process.
Our production team determines if the affected contents are restorable or non restorable. Our immediate focus is to mitigate affected items from further damage and to create a detailed inventory of items that are deemed non restorable. Some items are extremely sentimental to clients and others are confidential, invaluable or replaceable. Careful consideration is given when our team works with your contents because we know just how important they are to you.
If conditions are hazardous and not suitable for onsite cleaning or security concerns exist, a pack-out may be necessary. Our staff takes great care of all valuables, carefully inventorying and packing contents and then transporting them to our own professional and secure facility. They are then unpacked, cleaned, deodorized and inspected with impressive attention to detail.
Specific processes may be necessary to dry or eliminate odor in contents. For odor holding contents, items are placed on mobile racks and set into a deodorization chamber where ozone is introduced, breaking down all organic particles often associated with odor.
If you have any questions about content restoration, we will be happy to help!
When Water Damage Occurs At Your Business
Pictured is some of commercial equipment used in large loss. We can help if the need arises call us at 919-751-5353!
When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.
However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.
1. Outdated Sprinkler Systems
Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.
2. Damaged Appliances and Equipment
This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.
3. Busted Pipes and Plumbing
Just like in a residence, if the plumbing system in your workplace fails water damage could be the result.
4. Backed Up Sewer Lines
This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings.
If your business has suffered commercial water damage, SERVPRO of Wayne County and we'll get you back up and running again. Call us anytime 24/7 at (919)751-5353
Understanding Mold and Where It Comes From
Confusion and misunderstanding surround the topic of mold and mold remediation. Some restoration businesses even make claims to remove all mold from a building. This is impossible really. Mold spores occur naturally almost everywhere, both indoors and outdoors. These microscopic spores float along in the air and can enter a home or business through windows and HVAC systems. Consider these facts:
- Mold is present almost everywhere, indoors and outdoors.
- Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
- Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
- Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
- Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
- Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
Turn Around Don't Drown
Each year, more deaths occur due to flooding than from any other thunderstorm related hazard. The Centers for Disease Control and Prevention report that over half of all flood-related drownings occur when a vehicle is driven into hazardous flood water. The next highest percentage of flood-related deaths is due to walking into or near flood waters. People underestimate the force and power of water. Many of the deaths occur in automobiles as they are swept downstream. Of these drownings, many are preventable, but too many people continue to drive around the barriers that warn you the road is flooded. A mere 6 inches of fast-moving flood water can knock over an adult. It takes just 12 inches of rushing water to carry away a small car, while 2 feet of rushing water can carry away most vehicles. It is NEVER safe to drive or walk into flood waters.
Winter Storm Readiness
During any winter storm it is imperative to know the differences between watches and warnings in order to properly prepare or take the appropriate actions and stay safe.
Before any sort of wintry weather, a winter storm survival kit should be kept in a secure place in case of emergency. These kits should contain everything from blankets to flashlights with extra batteries, non-perishable food, waterproof matches, a shovel and windshield scraper, a tool kit, jumper cables, a water container, road maps and flares.
To stay safe during this winter storm situation it is important that the necessary precautions are taken prior to the storm's arrival. See the lists below to make sure your adequately prepared.
At Home or Work:1. Working flashlight 2. A charged cell phone 3. Battery powered radio or television 4. Extra food, water and medicine 5. First Aid Supplies 6. Heating fuel (or turn up the heat prior to the storm if your house uses electrical heat) 7. Emergency heating source 8. Fire extinguishers 9. Carbon monoxide and smoke detectors
In a Vehicle:1. Full or near full gas tank 2. Let a friend or relative know your predicted arrival time 3. A charged cell phone 4. Extra food and water 5. Extra gasoline for emergency fuel These are just some helpful tips to keep in mind when preparing for the storm. You can never be too prepared!
Tips to Protect Your Pets From Fire
Picture this: You are not at home. A fire breaks out in your home. Your pets are there all alone. Just the thought of such a story horrifies me. Unfortunately, it is not an uncommon possibility. Recent data from the National Fire Protection Association indicates that 500,000 pets a year are affected by house fires.
Annually, pets are responsible for starting 1,000 house fires.
Prevention is a Priority
- Extinguish open flames — Like moths drawn to light, pets tend to be curious about flames and will be attracted to candles, lanterns, stoves and open fires like the fireplace or BBQ. To avoid problems make sure all sources of fire are completely extinguished and do not pose a threat.
- Remove or protect stove knobs — Pets accidentally turning on stove knobs is the leading reason for pet started house fires, according to the National Fire Protection Association. Remove or protect stove knobs from activation while you are away.
- Flameless candles — Although not as aromatic as regular candles, the light bulbs in flameless candles are unlikely to start a fire if knocked over by your pet.
- Inspect and pet proof — Be alert to loose electrical wires, appliances, and other hazards within your pet’s reach.